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Discussion: Dryers > LG Dryer DLE7177
2 of 19

Assuming that your dryer exhaust vent is NOT kinked or blocked at the outside vent hood---which is very common ,try the following steps:

1) Power on

2) Select cycle (and any desired cycle modifications)

3) Select DRY LEVEL to *VERY DRY*

4) Press start

 

NOTE: Some outside vent hoods have a plastic chicken wire type screen at the vent. This MUST be removed--permanently.

Some outside vent hoods have a venetian-blind type flap design(4 or 5 small flaps). These are too restrictive and prone to remaining in the closed position on mildly windy days--further restricting air flow. An open mouth type of vent hood with a single round flap is best.

Additionally---fabric softener sheets should NEVER be used in dryers with *Sensor Dry* capability. The sheets will coat the moisture sensors inside the dryer drum(on the filter housing) with a waxy residue. The moisture sensor will then NOT accurately be able to determine when the laundry is dry.

If you have been using fabric softener sheets----use a ScotchBrite Pad to vigorously scrub the stainless steel sensors inside the drum. This will remove the residue to allow accurate moisture-sensing. 

3 of 19
Power IS on
Vent is perfect.
Don't use dryer/softener sheets.
As far as altering the default dryness level...I paid $1,000 for a dryer that was supposed to be top of the line...I should be able to use the default settings...I do for everything else except Perm. Press.
I should not be required to ignore the settings the maker of the machine has pre set for that type of cycle.
As I said my friend has the exact same set and does not have the problem.
I'm not asking the dryer to anything special....But I DO want it to do what it is supposed to do...as every other dryer we've ever had has done.
And all this still does not address the TOTAL ineptness of the phone people at customer no-service.
When I told the latest repairman what I was told by LG about the 80% he broke out into laughter.
4 of 19

*****I should not be required to ignore the settings the maker of the machine has pre set for that type of cycle*****

 

I agree with you----however,setting the DRY LEVEL selector to *VERY DRY* does help to dry loads that are large (or heavier fabrics such as towels/denims/blankets).

 

*****As I said my friend has the exact same set and does not have the problem.*****

Your friend does NOT have the "exact" same home. Their dryer vent may be shorter or have fewer 90 degree turns in the exhaust vent or a different (and less restrictive) outside vent hood. 

Dryer vents that exit through the roof are notorious for reduced airflow. If you have a long exhaust vent that runs through the walls of the home--this can be difficult to determine if the venting is truly clean and unobstructed. A vent cleaning company that has and uses a camera system will be able to verify if a long/partially hidden exhaust vent system is truly clear.

Another possibility to consider----If you are drying small loads--this can be a problem as well. Since the sensors are located at the front of the drum on the filter housing----a small load of laundry may tumble at the rear of the large dryer drum(not touching the sensors often enough). This can be remedied by *slightly* adjusting the back legs of the dryer higher than the front legs. This would make the smaller loads tumble near the sensors to allow proper moisture "monitoring".

Edited 3/1/08   by  John_Shipkowski
5 of 19

*****I should not be required to ignore the settings the maker of the machine has pre set for that type of cycle*****

 
I agree with you----however,setting the DRY LEVEL selector to *VERY DRY* does help to dry loads that are large (or heavier fabrics such as towels/denims/blankets).

As I said this problem exists 99% of the time only in the Perm Press cycle which are in no way as heavy as  towels./denims/blankets...besides, I cannot, in the Perm Press cycle even choose VERY DRY (I don't think)...and if I could I would not as that would over dry golf type shirts and other perm press things.

You sound as though you work for...or are very partial to LG

All I know is that at 65 we've had other dryers in the same location and vented the same place/way and NEVER have had this 80% dryness bs.

6 of 19

Selecting VERY DRY will not increase or change the temperature or alter the Permanent Press cycle in any way. Golf shirts and similar garments will not be damaged by selecting the VERY DRY option. You're correct--some models(but not all) will not allow the VERY DRY option to be selected on one or two of the cycles. If you have not yet done so---try the dryer controls on your model in the following steps:

1) Press power-on button

2) Select Permanent Press Cycle (Center Dial)

3) Select DRY LEVEL button to *VERY DRY* option

4) Press start button

You'll notice that the ONLY change that occurs will be the estimated CYCLE TIME displayed in the control window. This number will INCREASE when the VERY DRY option is selected.

I do not want to be overly technical/confusing---but keep in mind that this does NOT mean that the dryer will run for the length of time DISPLAYED. If the moisture sensors in the drum are not coated with residue from fabric softener sheets (which you've pointed out that you do not use) the sensor and the dryer computer will detect when the laundry has approached *nearly dry* status. At this point the dryer computer will erase any unneeded/unnecessary time remaining on the display and immediately drop to (6) minutes time remaining. This is to allow the laundry to tumble in a NO HEAT mode to cool down the laundry which will reduce wrinkling. The problem that ****MOST**** MANUFACTURERS (Not Just LG) are having is that they've programed the computer software to begin terminating the cycle a bit too agressively (to make a long story short---they wanted the dryer to dry as fast as it takes the 2nd load in the washer to finish--great idea---but never works in reality.)

This is what is so GREAT about having a DRY LEVEL selector. It allows the customer to overide what some silly software designer programed in the dryer computer control and to enable the dryer to perform more consistently in the real world.

It also permits the dryer to work effectively in a customer's home that has an exhaust vent system with fifty 90 degree turns or 1/4 mile long exhaust vent ( I'm exaggerating of course) as well as in homes with normal length exhaust vents (about 4 feet).

Now I have to ask---when the "servicer" that you had in your home stopped laughing-----why did'nt that *idiot* explain any of this stuff to you? I am in cyberspace offering advice and tips for ANYONE about ANY brand for no financial gain whatsoever---just having fun. When I am in a customer's home---you can bet that no stone will be left unturned. All relevant information that a consumer MUST know and REMEMBER is written down so that we don't forget the thirty or so critical things that are worth knowing about modern appliances. And this is what I am PAID to do. Represent a manufacturer. Solve problems.

I am self-employed--we sell and service major home appliances and I have posted on this forum quite a number of times on issues relating to LG appliances and other brands. We are an authorized servicer for :

LG Electronics

Samsung

Speed Queen

Electrolux/Frigidaire 

Dryers are the least complicated and easiest to service. Whatever the problem that you are having with your dryer---it is not difficult to diagnose. The key thing is to--somehow--find a competent servicer in your area to check your dryer. Not rely on information from a Customer Service Representative---these employees are NOT trained to troubleshoot and diagnose,they are trained to answer PHONES.

I would contact LG to request another servicer to have a look at your dryer. A fresh set of eyes and hopefully, a servicer that has attended training at least half the time and did not sleep through it.

 

 

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7 of 19
I appreciate your help & time, really I do.

As I said ( I think) there have been 4 seperate attempts at fixing my problem...they've even replaced the sensors twice...a thermister and thermastat.

I'm dealing with the authorized service techs that LG is sending me to...not THAT is truly scary.

I did try the VERY Dry setting and my shirts were all over dried...I ended up doing a Speed Wash and using the Perm press cycle on the dryer and hanging the slightly damp shirts up to finish drying.

Again the geniuses at LG designed this machine and made the settings and sold it saying those settings would do the job....that is EXACTLY what I want...nothing more and, certainly, nothing less.

Based on the phone fools and the "trained" technicians that I've delt with so far there is a very sour taste in my mouth about LG and, in all good conscience, I could not reccommend their products or them to anyone I wanted to retain as a friend.

Thanks...your customers are lucky to have you in their home!
8 of 19

Thank you Fred.

I think we've established that you've had less than stellar results from the LG Customer Support/CSR staff.

Less than informative/helpful LG Authorized Servicers.

But your post did contain a very interesting clue...

 

*****I did try the VERY Dry setting and my shirts were all over dried*****

I am not sure what is meant by "over-dried". Your initial post indicated that the shirts/laundry were *damp* at the end of the cycle.

As I stated previously---the DRY LEVEL selector has no effect on the temperature or the Permanent Press cycle setting in any way, shape or form.

The DRY LEVEL option is a terrible misnomer. It would be more accurate to call this option an ALTERNATE PROGRAM or ALTERNATE SOFTWARE selector.

An example of this:

On the earlier model WHIRLPOOL DUET dryers---if a customer complains of "Clothes Not Drying At The End of Cycle": A servicer was able to change the factory-set computer software by pushing several control panel buttons in a sequence within five seconds to gain access to the software and **enabling** a HIDDEN SOFTWARE program. In doing this--the dryer would operate on an alternate software program rather than the factory-set program. In effect--the Whirlpool dryers had two separate operating systems to choose from--whichever one worked best for the customer's unique home venting and user habits. Also, a dryer in a confined or limited air movement room---such as a closet would take longer to dry than an identical dryer in a larger room or basement with free flowing/plentiful supply of air.

The LG dryer does NOT use "hidden" software but instead offers a DRY LEVEL selector. This selector offers an LG owner the option to choose from four different software modes to find which best suits their needs.

Best of luck,

John 

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9 of 19
It is very simple.

1. If I use the default Perm Press settings my clothes come out damp.

2. I maintain that even though there are other settings available I should not have to resort to them to get my Perm Press load dry...I never have on other machines.

To mollify you I used the VERY Dry setting and my clothes shirts came out over dried...all wrinkled and super dry...no way the wrinkles were gonna fall out on a hanger. I had to re-wash and dry them using the default and when they were done (???) they were damp so I hung them up to finish drying..

I'm not a tech or designer...I'm a consumer. I really don't care how or why a product I buy works...I just want it to work. I don't care how my car works...all I want if for it to start when it is supposed to and get me where I need to go. If it does not then I'll take it to someone who can make it do what it was bought for. Therefore all you're telling me about what can and cannot happen is moot...my clothes DID over dry on the VERY DRY cycle. I don't care how or why I just care that they did.

I'm not trying to be rude, I know you're trying to be helpful. You're giving me theory and tech speak..I'm telling you what IS with my particular machine.

There is another Factory Trained person coming out again Tuesday. I'm anxious to see what he says and does.

Be well.
Fred
10 of 19

*****I'm not a tech or designer...I'm a consumer. I really don't care how or why a product I buy works...I just want it to work.*****

The fact that you have posted on this forum tells me otherwise.

 

*****I'm not a tech or designer...I'm a consumer. I really don't care how or why a product I buy works*****

A consumer cannot be ignorant of their products and THEN complain about it when they do not under stand how a product functions.

 

*****To mollify you I used the VERY Dry setting and my clothes shirts came out over dried...all wrinkled and super dry...no way the wrinkles were gonna fall out on a hanger. I had to re-wash and dry them using the default and when they were done (???) they were damp so I hung them up to finish drying..*****

Another possible clue---ask the servicer to replace the MAIN PCB (computer control).

The last alternative is to request that the retailer exchange your dryer. Keep in mind that if the replacement dryer does the exact same symptoms as now---the problem will not be with the product---but the CONSUMER.

Good luck.

John

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12 of 19
I feel as though I'm in an opisode of Kung-Fu and I am the Butterfly.

****I'm not a tech or designer...I'm a consumer. I really don't care how or why a product I buy works*****

A consumer cannot be ignorant of their products and THEN complain about it when they do not under stand how a product functions.


That is pure BS....what you don't seem to comprehend is that I DON'T WANT to understand how the damn thing works. I just want it to do what I was told it would do. I don't care WHY it is not functioning properly...what I do care about is that it IS NOT functioning properly.

Seriously I am only a consumer...I saw the ads...read the reviews...talked to sales people...and, as I am an ex reporter, asked tons and tons of questions. Based upon all of that we made the buy.

I'm not tech inclined at all...on a fabulous, sunny Florida day with a terribly expensive ruler I am able to almost draw a straight line.

Having also been a truly gifted salesperson (as well as an award winning reporter); one thing I do well is ask pertinent questions of lots of seperate sources. I did my homework on this purchase. NOT technical questions about computers and software...but WILL it function for me in this situation type questions.

As LG has now helped me I did go the extra step and contacted the Sears 800 number for folks in my situation. They are coming to check it out Tuesday. I suspect that if the machine functions for them as it has been doing for us; (and given the number of repair visits since only September) I imagine Sears will replace the dryer.





13 of 19

Fred

I hope all goes according to plan.

That the dryer is exchanged and all is well.

But your statement as a consumer---that you do not wish to know ANYTHING about the product--just that the darned contraption works:

Would not be much different than a reporter that says: "I want to report the news---I just don't want to know what's going on."

Again,best wishes.

14 of 19
Your comparison is not valid.

the news is a vital, living, ebbing and flowing thing.

a dryer is something I buy to dry clothes. i really don't care how it dries them...just dry the damn things.

a dryer is a PRODUCT with specifications ad nausium...it is designed to DO a certain task...all i ask is that products that i buy DO what they are designed to do and live up to what the salespeople and manufacturer (oh, i can imagine your forth coming comment here) say it will do.
15 of 19

I get the point, Fred.

A dryer is an insignificant thing that you don't want to challenge your mind with.

Sorta begs the question as to WHY you bought what is likely one of the most technology-laden models that a consumer can purchase.

Perhaps you are right after all--there may indeed be a malfunction with the model you own.

Be persistent with the retailer--tell them that you won't be satisfied until an exchange is done.

Be well.

 

16 of 19
What a wonderful put down........"  A dryer is an insignificant thing that you don't want to challenge your mind with."

"Sorta begs the question as to WHY you bought what is likely one of the most technology-laden models that a consumer can purchase."....simple, I was under the impression it was the best...the same as my home theatre system...I have no idea how IT works either. I know HOW to work IT but as to why & how the optical & sound waves get transformed into pixles and all that gobbldegook I have no idea....I just enjoy the results immensely!

I have no idea how my 911 works either. I just truly enjoy the results and feeling I get when I'm gently torqued back into the driver's seat as it is going very, very quietly fast.

But today....ahhh today. I feel as though I bent over, grabbed my ankles and took one for the team today.

The Sears tech was on the phone with the LG tech geek and...are you sitting down?...for the dryer to give me the results I expect I need to dry similar fabrics together. I should not mix pique type golf shirts with the smoother look interlock type golf shirts. I'm to dry my button down oxford dress shirts with my other permanant dress shirts. I'm not to dry Docker type pants with other cotton/poly perm press pants.

Bottom line if I choose to not alter the inbedded design software drying programs...the very ones I bought the damn thing for....my work load is multiplied.

LG wins the battle. I'm tired of playing this silly game.  That is okay. I guess because in my professions I had to be so very focused now I find I have rather shorter attention spans and I am bored more easily. I like to buy cool things. I'm sure I've not bought my last plasma tv or appliance. I'm also sure that when I do go shopping for a new 'toy' my shopping list will be shorter by one manufacturer.

Thanks for all you input, insight concern and humanity. Too bad I could not have been dealing with you all along.

Now, I'm sure it is 5:00 SOMEWHERE..........................


17 of 19
One thing that I feel is not adequately explored is the concept of statistical variation.

As you point out, there are specifications ad nauseum.

But, the VARIANCES inherent in those specifications are sloughed over both by the manufacturers and by those who might benefit from them.

CR makes this worse by giving numerical ratings like "83" that imply a high degree of precision, but then they provide no quantitative data or weighting system to support it - and their number of test units for any model is much too small to have any such statical significance.

I'm still trying to understand who set your expectations that this model LG was going to be the cat's meow.

In any case, wouldn't have been nice to call up your retailer and say "ya know, this thing just isn't doin' it  for me - what else have ya got?
And then instead of a song and dance, have them ask if you wanted another of the same model or something else. And, when you'd want it delivered.
And then have them send it back to the manufacturer who could learn from the experience much better than from your attempts to get service.


By the way, I never thought that the dryer was insignificant to you.
I can see that it meant a lot for you to have it work as YOU want it to work.
And I can see that you don't really care about why or how it does that.

So many modern things from computers to cell phones to cars actually DO work very well, with minimal knowledge of why. Even Windows PCs are much, much better than only a few years ago.
Thus, it sets us back to have 3 items of common usage: washers, dryers and dishwashers that have become much more complex and less reliable and less effective...

My Mom's 1940s era wringer washer wasn't great, but it did wash a lot of clothes with minimal water (by reusing both wash and rinse water) and it ran "forever."

We see the failures immediately before our eyes with overdried clothes and dishes still dirty after a second wash and washers that just plain quit.

The "tiny" saving in water and power don't make up for the anguish and costs of the new equipment...

I still think you have a great article waiting to be written on this....









Edited 3/4/08   by  PHIL_KRYDER
18 of 19
Can I ask what you exchanged the LG dryer for? 
19 of 19
I've been out of town for a while, ergo the long delay in responding to your question.

The issue is still unresolved. LG has been a HUGE dissappointment!

They keep talking around in circles...as I type I'm on hold with them .

Now, they want to have another repair tech come out and look at my problem.

If you've read all the previous posts you'll see that some feel I'm being unreasonable; all I want is for the dryer to DRY my clothes in the perm press cycle. It is not doing that.

I've been told on this forum to change my settings (why should I have to? One would think the perm press cycle would be properly set up to dry perm press clothes)...I said I'd done that and my clothes came out 'over dryed'. I was then told that could not happen...well, it does when I change the settings.

All I know is that, based on the lack of support I've gotten from LG,  I will never again buy one of their products. That is my choice and I'm entitled to make it. You make your own choice.

Fred