Assuming that your dryer exhaust vent is NOT kinked or blocked at the outside vent hood---which is very common ,try the following steps:
1) Power on
2) Select cycle (and any desired cycle modifications)
3) Select DRY LEVEL to *VERY DRY*
4) Press start
NOTE: Some outside vent hoods have a plastic chicken wire type screen at the vent. This MUST be removed--permanently.
Some outside vent hoods have a venetian-blind type flap design(4 or 5 small flaps). These are too restrictive and prone to remaining in the closed position on mildly windy days--further restricting air flow. An open mouth type of vent hood with a single round flap is best.
Additionally---fabric softener sheets should NEVER be used in dryers with *Sensor Dry* capability. The sheets will coat the moisture sensors inside the dryer drum(on the filter housing) with a waxy residue. The moisture sensor will then NOT accurately be able to determine when the laundry is dry.
If you have been using fabric softener sheets----use a ScotchBrite Pad to vigorously scrub the stainless steel sensors inside the drum. This will remove the residue to allow accurate moisture-sensing.
*****I should not be required to ignore the settings the maker of the machine has pre set for that type of cycle*****
I agree with you----however,setting the DRY LEVEL selector to *VERY DRY* does help to dry loads that are large (or heavier fabrics such as towels/denims/blankets).
*****As I said my friend has the exact same set and does not have the problem.*****
Your friend does NOT have the "exact" same home. Their dryer vent may be shorter or have fewer 90 degree turns in the exhaust vent or a different (and less restrictive) outside vent hood.
Dryer vents that exit through the roof are notorious for reduced airflow. If you have a long exhaust vent that runs through the walls of the home--this can be difficult to determine if the venting is truly clean and unobstructed. A vent cleaning company that has and uses a camera system will be able to verify if a long/partially hidden exhaust vent system is truly clear.
Another possibility to consider----If you are drying small loads--this can be a problem as well. Since the sensors are located at the front of the drum on the filter housing----a small load of laundry may tumble at the rear of the large dryer drum(not touching the sensors often enough). This can be remedied by *slightly* adjusting the back legs of the dryer higher than the front legs. This would make the smaller loads tumble near the sensors to allow proper moisture "monitoring".
I agree with you----however,setting the DRY LEVEL selector to *VERY
DRY* does help to dry loads that are large (or heavier fabrics such as
As I said this problem exists 99% of the time only in the Perm Press cycle which are in no way as heavy as towels./denims/blankets...besides, I cannot, in the Perm Press cycle even choose VERY DRY (I don't think)...and if I could I would not as that would over dry golf type shirts and other perm press things.
You sound as though you work for...or are very partial to LG
All I know is that at 65 we've had other dryers in the same location and vented the same place/way and NEVER have had this 80% dryness bs.
Selecting VERY DRY will not increase or change the temperature or alter the Permanent Press cycle in any way. Golf shirts and similar garments will not be damaged by selecting the VERY DRY option. You're correct--some models(but not all) will not allow the VERY DRY option to be selected on one or two of the cycles. If you have not yet done so---try the dryer controls on your model in the following steps:
1) Press power-on button
2) Select Permanent Press Cycle (Center Dial)
3) Select DRY LEVEL button to *VERY DRY* option
4) Press start button
You'll notice that the ONLY change that occurs will be the estimated CYCLE TIME displayed in the control window. This number will INCREASE when the VERY DRY option is selected.
I do not want to be overly technical/confusing---but keep in mind that this does NOT mean that the dryer will run for the length of time DISPLAYED. If the moisture sensors in the drum are not coated with residue from fabric softener sheets (which you've pointed out that you do not use) the sensor and the dryer computer will detect when the laundry has approached *nearly dry* status. At this point the dryer computer will erase any unneeded/unnecessary time remaining on the display and immediately drop to (6) minutes time remaining. This is to allow the laundry to tumble in a NO HEAT mode to cool down the laundry which will reduce wrinkling. The problem that ****MOST**** MANUFACTURERS (Not Just LG) are having is that they've programed the computer software to begin terminating the cycle a bit too agressively (to make a long story short---they wanted the dryer to dry as fast as it takes the 2nd load in the washer to finish--great idea---but never works in reality.)
This is what is so GREAT about having a DRY LEVEL selector. It allows the customer to overide what some silly software designer programed in the dryer computer control and to enable the dryer to perform more consistently in the real world.
It also permits the dryer to work effectively in a customer's home that has an exhaust vent system with fifty 90 degree turns or 1/4 mile long exhaust vent ( I'm exaggerating of course) as well as in homes with normal length exhaust vents (about 4 feet).
Now I have to ask---when the "servicer" that you had in your home stopped laughing-----why did'nt that *idiot* explain any of this stuff to you? I am in cyberspace offering advice and tips for ANYONE about ANY brand for no financial gain whatsoever---just having fun. When I am in a customer's home---you can bet that no stone will be left unturned. All relevant information that a consumer MUST know and REMEMBER is written down so that we don't forget the thirty or so critical things that are worth knowing about modern appliances. And this is what I am PAID to do. Represent a manufacturer. Solve problems.
I am self-employed--we sell and service major home appliances and I have posted on this forum quite a number of times on issues relating to LG appliances and other brands. We are an authorized servicer for :
Dryers are the least complicated and easiest to service. Whatever the problem that you are having with your dryer---it is not difficult to diagnose. The key thing is to--somehow--find a competent servicer in your area to check your dryer. Not rely on information from a Customer Service Representative---these employees are NOT trained to troubleshoot and diagnose,they are trained to answer PHONES.
I would contact LG to request another servicer to have a look at your dryer. A fresh set of eyes and hopefully, a servicer that has attended training at least half the time and did not sleep through it.
Thank you Fred.
I think we've established that you've had less than stellar results from the LG Customer Support/CSR staff.
Less than informative/helpful LG Authorized Servicers.
But your post did contain a very interesting clue...
*****I did try the VERY Dry setting and my shirts were all over dried*****
I am not sure what is meant by "over-dried". Your initial post indicated that the shirts/laundry were *damp* at the end of the cycle.
As I stated previously---the DRY LEVEL selector has no effect on the temperature or the Permanent Press cycle setting in any way, shape or form.
The DRY LEVEL option is a terrible misnomer. It would be more accurate to call this option an ALTERNATE PROGRAM or ALTERNATE SOFTWARE selector.
An example of this:
On the earlier model WHIRLPOOL DUET dryers---if a customer complains of "Clothes Not Drying At The End of Cycle": A servicer was able to change the factory-set computer software by pushing several control panel buttons in a sequence within five seconds to gain access to the software and **enabling** a HIDDEN SOFTWARE program. In doing this--the dryer would operate on an alternate software program rather than the factory-set program. In effect--the Whirlpool dryers had two separate operating systems to choose from--whichever one worked best for the customer's unique home venting and user habits. Also, a dryer in a confined or limited air movement room---such as a closet would take longer to dry than an identical dryer in a larger room or basement with free flowing/plentiful supply of air.
The LG dryer does NOT use "hidden" software but instead offers a DRY LEVEL selector. This selector offers an LG owner the option to choose from four different software modes to find which best suits their needs.
Best of luck,
*****I'm not a tech or designer...I'm a consumer. I really don't care how or why a product I buy works...I just want it to work.*****
The fact that you have posted on this forum tells me otherwise.
*****I'm not a tech or designer...I'm a consumer. I really don't care how or why a product I buy works*****
A consumer cannot be ignorant of their products and THEN complain about it when they do not under stand how a product functions.
*****To mollify you I used the VERY Dry setting and my clothes shirts came out over dried...all wrinkled and super dry...no way the wrinkles were gonna fall out on a hanger. I had to re-wash and dry them using the default and when they were done (???) they were damp so I hung them up to finish drying..*****
Another possible clue---ask the servicer to replace the MAIN PCB (computer control).
The last alternative is to request that the retailer exchange your dryer. Keep in mind that if the replacement dryer does the exact same symptoms as now---the problem will not be with the product---but the CONSUMER.
****I'm not a tech or designer...I'm a consumer. I really don't care how or why a product I buy works*****
That is pure BS....what you don't seem to comprehend is that I DON'T WANT to understand how the damn thing works. I just want it to do what I was told it would do. I don't care WHY it is not functioning properly...what I do care about is that it IS NOT functioning properly.
Seriously I am only a consumer...I saw the ads...read the reviews...talked to sales people...and, as I am an ex reporter, asked tons and tons of questions. Based upon all of that we made the buy.
I'm not tech inclined at all...on a fabulous, sunny Florida day with a terribly expensive ruler I am able to almost draw a straight line.
I hope all goes according to plan.
That the dryer is exchanged and all is well.
But your statement as a consumer---that you do not wish to know ANYTHING about the product--just that the darned contraption works:
Would not be much different than a reporter that says: "I want to report the news---I just don't want to know what's going on."
I get the point, Fred.
A dryer is an insignificant thing that you don't want to challenge your mind with.
Sorta begs the question as to WHY you bought what is likely one of the most technology-laden models that a consumer can purchase.
Perhaps you are right after all--there may indeed be a malfunction with the model you own.
Be persistent with the retailer--tell them that you won't be satisfied until an exchange is done.